NAFASI

1. About Nafasi

Nafasi operates an online marketplace that connects individuals and businesses seeking to rent physical spaces ("Renters" or "Customers") with individuals and businesses who list spaces for rent ("Hosts" or "Space Owners"). Spaces may include event venues, offices, studios, storage units, workshops, and similar physical premises.

Nafasi is an intermediary platform only.

We do not own, manage, control, or operate any of the spaces listed on the Platform. Nafasi is not a party to any rental agreement formed between a Host and a Renter; we merely facilitate the connection and, where applicable, the booking and payment process.

2. Eligibility

To use the Platform, you must:

• Be at least 18 years old.
• Have the legal capacity to enter into binding contracts.
• Provide accurate, current, and complete information.
• Comply with all applicable laws in your use of the Platform.

Nafasi reserves the right to refuse service to any user at its discretion, particularly in cases of suspected fraud, misuse, or violation of these Terms.

3. No Account Required

Nafasi does not require users to register an account or log in to browse listings, contact Hosts, or make bookings. Where personal details are collected as part of a booking, these are used solely for facilitating that booking, as described in our Privacy Policy.

Because no account or password is required, users are responsible for the accuracy of the contact and payment information they submit at the time of booking.

4. Listing Spaces

Hosts are solely responsible for:

• The accuracy of listing information.
• Ensuring the space is legally permitted to be rented out.
• Ensuring the space is safe, clean, and accurately described.
• Setting clear cancellation and refund policies.

Nafasi reserves the right to remove, edit, or reject any listing that violates these Terms, is misleading, or is otherwise inappropriate. Hosts grant Nafasi a non-exclusive, royalty-free license to use listing content for operating, marketing, and promoting the Platform.

5. Booking Spaces

When you submit a booking request through the Platform, you are making an offer to rent the specified space for the specified period and price. A booking is only confirmed once you receive confirmation through the Platform.

Customers agree to:

• Use the space only for the agreed purpose and duration.
• Comply with the Host's rules and listing restrictions.
• Leave the space in the condition in which it was found.
• Report damage, safety issues, or disputes promptly.

6. Payments and Fees

All payments for bookings are made via M-Pesa, using the payment details provided on the Platform at the time of booking. Customers are responsible for ensuring that payments are made to the correct, officially listed Nafasi or Host payment details.

Customers should keep their M-Pesa transaction confirmation as proof of payment. Nafasi may charge a service fee to Customers, Hosts, or both, which will be disclosed before booking confirmation.

7. Cancellations and Refunds

Cancellation terms are set by individual Hosts and displayed on each listing at the time of booking. Where no Host-specific policy applies, Nafasi's default cancellation policy will apply as stated on the Platform.

Nafasi reserves the right to issue refunds or credits at its discretion in cases involving misrepresentation, safety issues, or a Host failing to honor a confirmed booking.

8. Prohibited Conduct

Users agree not to:

• List or book spaces for illegal activities.
• Post false, misleading, or fraudulent information.
• Circumvent the Platform to avoid fees.
• Harass, discriminate against, or abuse other users.
• Transmit malware, spam, or unauthorized advertising.
• Violate intellectual property rights.

9. Disputes Between Users

Nafasi is not responsible for resolving disputes between Hosts and Customers but may, at its discretion, offer mediation support. Any such assistance does not make Nafasi a party to the underlying rental agreement or liable for its outcome.

10. Limitation of Liability

The Platform is provided on an "as is" and "as available" basis. Nafasi makes no warranties, express or implied, regarding the accuracy, reliability, or availability of listings or the conduct of users.

To the maximum extent permitted by law, Nafasi shall not be liable for indirect, incidental, special, or consequential damages; loss of profits, data, or business opportunities; personal injury; property damage; or acts or omissions of Hosts or Customers.

11. Indemnification

You agree to indemnify and hold harmless Nafasi, its officers, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Platform, your breach of these Terms, or your violation of any law or third-party right.

12. Insurance

Nafasi strongly recommends that Hosts maintain appropriate property and liability insurance for their spaces, and that Customers consider appropriate insurance coverage for their activities.

13. Intellectual Property

All content on the Platform, including the Nafasi name, logo, design, and software, is the property of Nafasi or its licensors and is protected by intellectual property laws. You may not copy, modify, distribute, or reproduce any part of the Platform without prior written consent.

14. Privacy

Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Modifications to the Platform and Terms

Nafasi reserves the right to modify, suspend, or discontinue any part of the Platform at any time. We may also update these Terms from time to time; continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

16. Termination

Nafasi may suspend or terminate your access to the Platform at any time, with or without cause, and with or without notice, particularly in cases of suspected violation of these Terms.

17. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Kenya, or resolved through arbitration or mediation in Kenya where the parties agree to do so.

18. Contact Us